Frequently Asked Questions
Everything you need to know about Spark Paws style and service.
How do I ensure I choose the right size for my pet?
We provide a detailed size guide on every product page. We recommend measuring your pet's chest girth and neck circumference, then comparing them to our charts. When in doubt, we suggest sizing up for a more comfortable fit.
What is your return and exchange policy?
We offer a 30-day window for returns and exchanges. Items must be in original, unworn condition with tags attached. Please note that for hygiene reasons, we cannot accept returns on items that show signs of wear or heavy pet hair.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days. You will receive a tracking number via email once your order ships.
Are your materials safe and durable for active pets?
Absolutely. At Spark Paws, we prioritize premium, non-toxic fabrics and reinforced stitching. Our products are designed to withstand daily play while maintaining the high-fashion aesthetic your pet deserves.
Do you offer matching sets for pets and their owners?
Yes! We specialize in 'Human & Dog' matching collections. Check our 'Matching Sets' category to find hoodies, pajamas, and accessories designed for both you and your furry companion.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through integrated partners at checkout.